Returns + Exchanges
If any Bella Lucca Collection website purchase fails to meet your expectations, simply return your merchandise to us in its original and unused condition within 10 days of receipt for an exchange. We cannot issue a full refund, as every item is made to order by hand.
Please contact us directly to handle your exchange. Laurie will handle this for you, so contact her at:
E-Mail address: firstname.lastname@example.org OR contact by phone: 401-331-4296
We encourage you to measure your pet as accurately as possible. Please follow the instructions that we provide on the site as to how to correctly measure your pet. Laurie will make your harness or coat according to the measurements provided by you. If the measurements provided are not accurate, we will make one exchange to correct the fit, but cannot issue a full refund. Return shipping costs must be handled by the customer, and we will cover the costs to send it back.
Please send any returns/exchanges to:
The Bella Lucca Collection
37 Clarendon Ave.
Providence, RI 02906
Please Note: We do not issue refunds for returned merchandise and cannot honor exchanges for any merchandise that is sent back to us after 10 days, that has been worn repeatedly, or is not in its original new condition. All styles in the Bella Lucca Collection are made to order so we can only allow one complimentary exchange per item. An exchange is only accepted if the fit of the item is such that it is unable to be worn by the dog. Contact Laurie directly in this case: e-mail: email@example.com or phone: 401-331-4296